faqS

  • No need to call or email us! Just let our team know when you arrive, and they'll fit you in between other bookings as soon as they can.

  • You can reschedule your appointment using the link in your original booking confirmation email, subject to availability.

  • Check your junk or spam folder first. Your booking confirmation contains all your appointment details, including the link to reschedule or cancel your booking.

    If you still can't find it, please email us with your name, booking details and what you need help with, and we'll get back to you as soon as we can.

  • Our photographers work directly at the Santa sets and don't have a phone on location.

    You can email us, and the team will respond when they're not busy photographing or helping families. Alternatively, you're welcome to visit the team at the set during session times or contact centre management at the relevant location.

  • Eaton Fair – Families: In the Kmart Mall.

    Eaton Fair – Pets: Outdoors, near the entrance outside Drooleys and Centre Management.

    Dunsborough: In the centre of the mall at Dunsborough Centrepoint.

  • We have a range of Santa photo packages to choose from:

    • Print + Card – $25: One 5×7" photo print and Christmas card.

    • Digital Package – $45: All photos from your session as digital images.

    • Value Pack – $50: Three 5×7" photo prints and Christmas cards, plus all digital images from your session.

    • Extra Print + Card – $10: An additional 5×7" photo print and Christmas card.

  • Your $25 booking fee is credited towards your choice of Santa photo package on the day of your visit. It's not an additional charge.

  • No, pets are only permitted at our dedicated Pet Santa photo sessions at Eaton Fair.

    These sessions are very limited and can include pets on their own or the whole family together. Please don't book a pet session unless you're bringing a pet.

  • Your prints and digital images will be provided to you during your visit with Santa.

    If, for any reason, you don't receive your prints or digital images on the day, they'll be available to collect from the relevant shopping centre's Centre Management office the following day.

  • Bookings are non-refundable, but you can reschedule before your appointment, subject to availability.